By booking an appointment with Rennard Permanent Cosmetics you agree to our terms & conditions:

Terms and Conditions (“Terms”)

Last updated: May 25th, 2021

BOOKING & CANCELLATIONS

•  All permanent makeup consultations will require a £25 non-refundable booking fee to secure your appointment.

•  If at the consultation you decide to proceed with the treatment, a £25 booking fee is required to secure your appointment. The total of your booking fee will be deducted from your final bill on the day of treatment.

•  If you do not show up on the day of your consultation or treatment, or do not give us 48 hours notice of cancellation, the booking fee will be forfeited and act as payment for the hours that could have been used by another client.

 

As a courtesy to other clients, I ask that you inform me at least 48 hours in advance of your booking if you need to cancel or reschedule an appointment. 

 

I am a small business, and lost appointments can greatly affect my ability to earn an income. This notice period enables me to offer your treatment time to another customer and avoids unnecessary operational costs helping me to keep my prices affordable.

 

Since I may turn away other clients to hold your reservation, any cancellations or reschedules with less than 48 hours notice will result in another booking fee being required. Top-ups to your first semi-permanent makeup treatments are offered on a complimentary basis, however, should a complimentary top-up appointment be missed, or canceled without 48hrs notice, a charge of £50 will be required to complete your treatment.

 

Very rarely, I may have to move or cancel an appointment. Should this occur I will endeavour to give you as much notice as possible, as I personally carry out all treatments, I will be unable to offer a replacement therapist should this occur.

 

There are no exceptions to these policies.

 

COVID-19 POLICY

If you have to reschedule due to suspected covid symptoms or have been asked to self isolate, your appointment can be rescheduled without forfeit, or your booking fee refunded as usual within 48hrs prior.

Should you have symptoms or be required to isolate within a shorter time frame, there will also be no forfeit of the booking fee, as long as you are able to produce your testing registration details, or isolation requirements – which will be sent to you by the relevant authorities.

No shows will be treated as per the normal terms and conditions. This ensures that those genuinely affected are treated fairly, without last-minute cancellations affecting our business.

LATE & EARLY ARRIVALS

Should you arrive more than 15 minutes late for your appointment, I may not be able to treat you, but your treatment may still be chargeable. I will make every effort to accommodate your treatment if possible, in this circumstance treatment is at my discretion. If I am unable to treat you, the “no show” cancellation policy may apply.

CHILDREN

Please do not bring children with you to your appointment unless they also have a booking with me. I am not insured to have them on the premises in a non-professional capacity.

REWARDS & SPECIAL OFFERS

Rewards are only available by referral and have no monetary value. Special offers may only be valid for certain treatment locations, during certain dates, and may not be used in conjunction with each other or shared between customers unless otherwise stated. Rewards or vouchers are limited to one per customer and have a validity of 12 months. Terms & Conditions may vary.

TREATMENT COURSES

To ensure the best results, courses of treatments must be completed within 12 weeks of the original appointment, unless otherwise discussed. Where the cancellation policy is not adhered to, a course session may be forfeited. Course payments are required in advance and are non-refundable or transferable.

REFER A FRIEND

The friend you recommend must be a new client to Rennard Permanent Cosmetics. There is no limit on the number of friends you can recommend.

MUST MENTION UPON BOOKING TO QUALIFY. You will receive your account credit after your friend has paid in full for their treatment. Your friend’s discount will be deducted from their service cost. We reserve the right to change conditions or withdraw the offer at any time. Rewards cannot be shared or transferred to other customers. Account credit cannot be used in conjunction with any other offers or exchanged for cash, retail goods, or gift cards.

YOUR RIGHT TO COMPLAIN

We hope that your experience with me will be an enjoyable one, I will try to meet your needs whenever possible. All treatments and consultations are carried out by fully qualified, fully insured therapists. Should you be unhappy with the service you have received, please contact me by email at wendy@rennardcosmetics.co.uk.

I cannot give refunds on treatments or products once you have left the premises but we will look into your concerns immediately and seek a solution for you.

The information presented is intended as an introduction, it is not a guarantee of outcomes nor is it intended to serve as medical advice.

Call to make an appointment for a personal evaluation to discuss all options available.

We reserve the right at all times to vary, change, alter, amend, add to or remove any of these terms without notice.

Yours sincerely

Wendy Dinsdale

RENNARD PERMANENT COSMETICS

www.rennardcosmetics.co.uk

Tel: 07399 231111

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